Refund Policy

The Free plan lets you try the core product for as long as you like, with no card required — so the rules below only cover paid Pro and Elite subscriptions, and they are short.

Monthly subscriptions

Cancel whenever you like from Settings, under Billing, and you keep your plan until the end of the period you have paid for. We do not refund partial months.

Annual subscriptions

Annual subscriptions are non-refundable once the payment has been made, in full or in part. You can cancel at any time from Settings, under Billing: the plan will not renew, and it stays active until the end of the year you have paid for. If you are unsure, start with a monthly plan and switch to annual later.

Annual payments made before 28 September 2026 keep the 30-day pro-rata refund window they were sold with.

Where the law requires a refund

Nothing in this policy limits a refund you are entitled to under the consumer law that applies to you.

How to ask a question about a payment

Write to us from the email address on the account and say which payment you mean. There is no form to fill in.

Processing

Approved refunds go back to the original payment method through Razorpay (India) or Dodo Payments (elsewhere), usually within 5–7 business days. Your bank may take a little longer to show it.

Exceptions

We do not refund accounts suspended for a breach of the Terms of Service, or payments already disputed with the card issuer while we are investigating.

Contact

Refund requests and questions: email billing@thepipsproject.com.