Refund Policy

The Free plan lets you try the core product for as long as you like, with no card required — so the rules below only cover paid Pro subscriptions, and they are short.

Monthly subscriptions

Cancel whenever you like and you keep Pro until the end of the month you have paid for. We do not refund partial months.

Annual subscriptions

Within 30 days of an annual payment we will refund it pro rata for the unused portion. After 30 days the payment is non-refundable, but Pro stays active until the end of the year you paid for.

How to request one

Write to us from the email address on the account, within the applicable window, and say which payment you mean. There is no form to fill in.

Processing

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days. Your bank may take a little longer to show it.

Exceptions

We do not refund accounts suspended for a breach of the Terms of Service, or payments already disputed with the card issuer while we are investigating.

Contact

Refund requests and questions: email billing@thepipsproject.com.